PPL celebrates double success at UK Business Awards 2017

The music licensing organisation took home the hotly-contested ‘Business Change or Transformation – B2C’ accolade and was also awarded silver in the ‘Customer Centric Organisation’ category.

London, 30 November 2017 - Music licensing organisation, PPL, is celebrating after picking up the ‘Business Change or Transformation – B2C’ award at the UK Business Awards 2017.  The company, founded in 1934 and headquartered in Soho also was awarded silver in the ‘Customer Centric Organisation’ category at the ceremony at Wembley Stadium on 22 November 2017.

PPL wins at UK Business AwardsThe UK Business Awards are designed to recognise and celebrate exceptional business performance and enable businesses from across the UK to compete for the ultimate business accolade.  The awards are judged by panels of independent businessmen and women and the scoring methodology and criteria are endorsed by the leading international business school - Cranfield School of Management.

PPL’s Member Services team – responsible for managing relationships with the organisation’s performer and record company  members - were present at the ceremony and collected the ‘Business Change or Transformation – B2C’ award as a result of implementing changes to a process relating to member tax details.  The project in question enabled members to use electronic signatures to sign their US tax forms and then submit them digitally.  This improved the member experience and facilitated the pay out of more US revenue to members.  The team was also awarded silver in the ‘Customer Centric Organisation’ category in recognition of the work that they have done to proactively track down the rightful beneficiaries of deceased performers’ monies to ensure they are paid correctly.  This category champions organisations that have created a customer-centric culture through driving employee engagement and involvement, delivering on-going customer-experience training and developing internal communications strategies and tactics. 

PPL Win at UK Business Awards 2017PPL is the organisation that licences recorded music when it is broadcast or played in public and then ensures that the relevant performers and record companies get paid fairly when their recordings are used as a result.  In 2016, the organisation collected a record £212.1 million (up £15.1 million (8 per cent) on 2015), and made payments to over 93,000 performers and record companies for the use of their recorded music both in the UK and internationally. 

Peter Leathem, Chief Executive, PPL commented: “It is a privilege to be recognised for the excellent service we strive to deliver to our performer and record company members and I am very proud of our Member Services and Business Change teams for bringing these accolades to PPL. To be a winner and runner up respectively at the UK Business Awards in the ‘Business Change or Transformation – B2C’ and ‘Customer Centric Organisation’ categories demonstrates our drive for continued improvement and commitment to being a leader in the field of global rights management.”

Sarah Mitchell, Head of Member Services, PPL commented:  “I would like to congratulate the teams for all of the hard work that they have put in over the course of the past year to win these awards. I am extremely proud of their efforts.  I am also excited about what the year ahead has in store and remain committed to building upon this success to deliver further enhancements in the service that we deliver to our members.”  

ENDS

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Or visit: www.ppluk.com / @ppluk


About PPL

Founded in 1934, PPL is the UK music industry’s collective management organisation (CMO) for tens of thousands of performers and record companies.  We license recorded music in the UK when it is played in public (shops, bars, nightclubs, offices etc.) or broadcast (BBC, commercial radio, commercial TV etc.) and ensure that revenue flows back to our members.  These include both independent and major record companies, together with performers ranging from emerging grassroots artists through to established session musicians and influential festival headliners. 

PPL has a market-leading international collections business, with 84 agreements in place across 40 countries, helping members to maximise their revenue when their repertoire is played overseas.  We collected £212.1 million in the UK and internationally in 2016 and paid over 92,000 performers and record companies